TATOC, a non-profit organization, was formed in 1989 as a networking company for appointed members of timeshare committees. Currently, it has 70 resort members that represent over 250,000 timeshare owners across Europe and is sponsored by some of Europe’s leading timeshare companies. One of the main objectives of this organization is to help the owners especially those who are having issues with their units and those who want to get out of their timeshare contracts.
One of the organization’s latest projects is the free Consumer Helpline, which operates from Manchester, UK. The said Helpline takes over 600 calls and 80 emails a month from consumers seeking timeshare assistance. Moreover, it is supported by a software solution which provides statistics and reports that aid company marketing and promotions.
According to Harry Taylor, CEO of TATOC, the organization is growing all the time and the Helpline is proving to be a great success. As the organization was looking for software that was flexible to handle every element of their operation, they decided to have the Merlin Software which comes with a full accountancy package so they will be able to run everything on one system rather than using multiple programmes.
Today, most owners have various concerns regarding timeshare ownership up to the point of wanting to get rid of such property. Some owners even hire a timeshare transfer company such as the Transfer Smart just to get rid of it. TATOC’s latest effort would be a great benefit for timeshare consumers by giving assistance to them.