The past few years have been difficult for the timeshare industry as it was challenged by the issue of profitability and the number of owners trying to get out of their timeshares. But this year, a glimpse of economic recovery is already visible and most timeshare companies are implementing strategic plans to improve their services. Take for example the Grand Pacific Resort Management, a privately owned timeshare vacation ownership management company located in Carlsbad, CA which has announced that Doreen Bechard, Regional Director of Operations will take on the important responsibility of leading the Sourcing of Best Practices and Implementation via Standard Operating Procedures (SOPs) for the company.
Her duty will include oversight of all monthly Best Practices Forums: Maintenance, Housekeeping, Safety, Activities, Front Office, and the Going Green-Sustainability initiative at all resorts. In addition, she also takes on the leadership of Southern California Beach Club aside from her current portfolio of Alii Kai, Villa L’Auberge, San Clemente, and Carlsbad Inn.
Doreen Bechard has been with the Grand Pacific Resort Services since 1999. She was also the Regional Vice President- Pacific Region with Resort Condominiums International (RCI), and has over twenty years of timeshare experience. Recently, she was awarded one of Grand Pacific Resort Management’s Leadership Award of the Year during a company-wide Celebration of Excellence.
Today, there may still be a number of owners trying to get rid of their timeshares and this can be considered a threat to timeshare industry. According to Nigel Lobo, Vice President of Operations, they are excited to have Doreen lead the important initiative across their company as their goal is to build strong networking opportunities across our resorts with sharing of best practices, streamlining of processes via SOPs, and establish a support network of peers.