The vacation accommodation industry is becoming in demand this year. As a matter of fact, there are thousands of holidaymakers who go out to other countries for vacation as of this month. But recently, a massive backlog of flights was faced by holidaymakers trying to get home despite the opening of European airports. Meanwhile, timeshare resorts which are members of the RDO have been working tirelessly to provide emergency accommodation for stranded guests and help them get home whenever possible now that the flight ban is officially over.
Because of backlog of flights, families with children have found themselves taking an unexpected extended holiday in sun-soaked holiday destinations such as the Costa del Sol, Cyprus, The Canary Islands and the Algarve, right before the start of the new school term.
However, a number of resorts have stepped in to provide last minute arrangements and accommodation for families who are unable to get home, with resort teams working flat out to ensure owners either have somewhere to stay if no immediate flights are available, or help with last minute travel arrangements. Some resorts have let their guests stay on free of charge while others are providing discounted stays and even offering significantly discounted menus in their restaurants.
According to Richard McIntosh, RDO Chairman, their member resorts have shown tremendous goodwill by helping out during this extraordinary crisis. It did not only ensure timeshare owners are well looked after, but also doing all they can to get them home by coach or ferry services where at all possible.
For the past few years, a number of complaints have been thrown to timeshare resorts. Such complaints are typically from owners trying to get out of their timeshares regarding resorts’ cost and services. But this time, we can see that these resorts have empathy for their consumers especially during such unexpected crisis. This may somehow draw the image of timeshare resorts to a positive side.